1. About Us  

www.woodfiredhottubparts.co.uk is operated by The Cotswold Leisure Group Limited, a company registered in England and Wales under company number 13152676. Our registered office is located at Kenton House, Oxford Street, Moreton-In-Marsh, Gloucestershire, England, GL56 0LA.

 

2. Site Access

Our website is intended for use by customers residing in England, Scotland, Wales, and other EU countries. Access to our website is provided on a temporary basis, and we reserve the right to alter or withdraw our service without notice. We are not liable for any period during which the site may be unavailable.

 

3. Trademarks

The Wood Fired Hot Tub Parts name, logo, and related graphics and scripts are trademarks or trade dress of The Cotswold Leisure Group Limited. These may not be used in connection with any product or service that is not ours in a manner likely to cause customer confusion or discredit us. Other trademarks featured belong to their respective owners.

 

4. Forming a Contract

When you place an order on our site, you will receive an email confirming receipt of your order details. This order is an offer to us, which we accept when the product is dispatched to you. Only items confirmed in our dispatch email form part of this contract.

 

5. Eligibility to Order

By placing an order, you confirm that:  

- You are legally able to enter into binding contracts;  

- You are at least 18 years old;  

- You reside in one of the countries we service; and  

- You are accessing our site from within that country.

 

6. Payment Methods 

We accept all major debit and credit card payments through Stripe. BACs payments can be arranged upon request. Prices are shown in pounds sterling (£) and include applicable taxes.

 

We reserve the right to refuse service or process a transaction for any reason and are not liable for any transaction that may be refused or delayed.

 

7. Delivery 

Your selected items and estimated delivery times will appear in your shopping basket. Delivery charges are detailed in our Delivery section, and goods are delivered to the address specified in your order. Ensure the address is correct, as we are not liable for loss or damage due to incorrect delivery instructions. Ownership of goods transfers to you upon delivery.

 

8. Import Duties 

For orders delivered outside the UK, additional import duties or taxes may apply. You are responsible for these charges and for complying with local import regulations. Contact your local customs office for more details.

 

9. Consumer Rights and Returns

As a consumer, you may cancel your order within fourteen working days of receiving your goods. Products must be returned promptly in the same condition in which you received them. See our Returns Policy for more information on how to exercise your rights.

 

10. External Links

Our site may contain links to other websites for your convenience. We do not control or endorse the content on these third-party sites and accept no responsibility for any loss or damage incurred from using them.

 

11. Variation and Waiver 

We may update these terms occasionally. Failure to enforce any part of these terms does not constitute a waiver of that part, nor does it relieve you from complying with your obligations.

 

12. Entire Agreement

These Terms and Conditions represent the entire agreement between us and you, superseding any prior agreements. 

 

13. Governing Law 

Contracts made through our site are governed by English law. Any disputes related to such contracts will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

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